2018 Smart Business Grand Award

Fano Labs Ltd.

Multilingual Artificial Intelligence Customer Service System

Description of Entry:
Fano Labs Limited is an Artificial Intelligence startup based in Hong Kong. We specialize in speech recognition and natural language processing technologies.

Our Multilingual Artificial Intelligence Customer Service (AICS) System can speak and understand English, Cantonese, Mandarin and certain extent of mixed languages. Also, it can analyze all recorded phone calls in enterprises call centers to provide managers with valuable business insights with quality assurance. Our AI Customer Service System can tirelessly serve thousands of customers at the same time 24/7, never quits the job, speaks multiple languages very well and more importantly, costs you very well.

As of today, we have signed with some of Asia’s largest enterprises, including property developers, utility companies, and telecommunication companies. We are steadily marching into the billion-dollar Chinese call center industry.

Comments from Judging Panel:
The panel appreciated the considerable amount of effort the team has put in the software development as a local company. Integrated with Artificial Intelligence (AI), Natural Language Processing (NLP), chatbots and big data, this system provides an interactive customer services experience and improve multiple customer service metrics simultaneously.

This system has accurate speech recognition and NLP which recognizes different or mixed languages, including Cantonese, Mandarin, English and even Chinese Sichuan dialect. It can also capture the intonation and sentiment of a conversation and allow the AI engine to enhance the learning algorithms continuously.

With the good and innovative use of AI, this system is capable to bringbenefits to the hospitality and customer services industries.

Website of Entry: www.fano.ai