Community Health Call Centre
Community Health Call Centre (CHCC) is an innovative service of Hospital Authority (HA) to support management of targeted high risk patients leveraging on a validated risk prediction model. CHCC is a client-based web platform enabling telephone consultation and support service to elderly patients discharged from HA. It covers all 41 HA hospitals, serving more than 43,000 patients each year in the community. The project has extended to management of other chronic diseases including diabetes and mental illness. With the use of evidence-based clinical protocols and integration of huge central patient record database, clinical deterioration of patients were early detected and prevented by providing timely intervention. Unnecessary and frequent readmissions to hospital were thus avoided by 25-50%, and this could save up to HK$0.2 billion annually in HA.
Comments from Judging Panel
This is an innovative service model with one united system harnessing the power of information, technologies and communication for management of elderly patients with high risk leveraging on a scientifically validated risk prediction model. With the out-bound and active approach to care and concern for the elderly patients, the service well achieves a significant reduction in unplanned readmission that means a better support to the health of the elderly patients and a re-allocation of the valuable resources to others in urgent need.
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